Terms & Conditions

Welcome to Growlees! We’re all about giving dogs a voice, and we like to keep things simple when it comes to shopping with us. Here’s everything you need to know about ordering, shipping, returns, and more.

Payment

We like to keep things fair—no bones about it. All orders must be paid in full at the time of purchase before we can dispatch your goods. No treats (or charms) go out the door without payment.

Products & Care

Our collar charms are made from lightweight, high-impact acrylic—they’re tough, but not indestructible! If your dog is a chewer, Growlees charms might not be the best fit. Keep them away from puppy teeth to ensure they last.

Returns

Since our collar charms are made just for you, we do not accept returns or exchanges for change of mind. However, if your charm arrives damaged or faulty, please let us know within 7 days of delivery and we'll work with you to sort it out as quickly as possible.

Please note we may request the item to be returned in its original packaging for inspection.

📍 Return Address for Damaged Products: Growlees Unit 4/26 Somerset St Mosman NSW 2088 AUSTRALIA

💰 Refunds will be processed to the original payment method.

Privacy

We take your privacy seriously (no snooping paws here). We collect personal information to improve your experience, process orders, and, if you opt-in, send you fun dog-related updates. We may also use cookies and similar technologies to show you relevant ads based on your interactions with our site. Some of this may be considered "sales," "sharing," or "targeted advertising" under certain U.S. state privacy laws. You can opt out anytime. For full details on how we handle your data, check out our Privacy Policy.

Shipping

For all the details on delivery times, rates, and global shipping info, click here.

Customs Duties & Taxes

International orders may be subject to customs duties or taxes, depending on your country’s regulations. These charges are the buyer’s responsibility.

Business Information

Growlees Unit 4/26 Somerset St Mosman NSW 2088 AUSTRALIA

📧 Email: caroline@growlees.com 📌 ABN: 27147650721

Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.