Terms & Conditions
Payment
Goods will not be dispatched without payment and payment must be received at the time of placing an order.
Returns
Growlees Collar Charms and T-shirts
If you are not happy with your purchase, we can offer an exchange or full refund, provided the request is made within 7 days of the original order being placed. In the event that you need to return an item please follow the steps below:
- Before you return any item/s please contact us first to let us know why the item is to be returned.
- The item/s must be returned to us in a resalable condition before we can provide an exchange or refund.
- Items must be returned to us in their original undamaged packaging.
- You must pay the price of postage for any item returned for an exchange or refund. It is advised that you use a traceable method of delivery, as we cannot accept responsibility for returned items getting lost in the post.
- We cannot accept responsibility for any returned products until they are received by a member of staff at Growlees.
The item/s must be returned as soon as reasonably practicable and within 30 days of the date of purchase.
Please send your item/s to:
Growlees
Unit 4/26 Somerset St
Mosman
NSW, 2088
AUSTRALIA
Refunds will be issued to the same payment method as the original purchase.
Custom Collar Charms
We cannot exchange your Custom collar charms simply due to change of mind. Of course if your product is damaged then we can refund/ replace your custom items. In this instance, refunds will be processed on receipt of the damaged goods.
Please send your item/s to:
Growlees
Unit 4/26 Somerset St
Mosman
NSW, 2088
AUSTRALIA
Products and Care
Collar Charms
Collar charms are made from lightweight high impact acrylic. They are tough but not indestructible. If your dog is a chewer then Growlees may not be the right product for you. Please keep away from puppy teeth.
T-shirts
Our t-shirts are made from 100% combed organic cotton.
- Wash at 30 degrees Celsius, inside out
- Do not tumble dry
- Do not iron over print
Sizing
Colour
Please note that while we have made every effort to match the colour of the product on screen to its appearance in real life, variations in screens' colour calibration may result in slight variations in colour from computer to computer.
Claims
Claims arising from damage, delay or partial loss of goods in transit must be made in writing within seven working days of delivery.
Growlees will be afforded reasonable opportunity to investigate any claim made and if required goods must be returned in original packaging for examination.
Cancellation Rights
You are reminded that you are entitled to a full refund on cancellation even though the product may not be faulty in any way. You must inform us in writing (email or letter). A refund will be made as soon as possible after you cancel and in any case no later than 30 days.
In the case of a cancellation, you must cover the costs of the return postage. Your cancellation rights end seven working days after the day on which the goods are delivered.
Privacy
Growlees respects your privacy. We will not disclose your personal information to third parties. Your email address and delivery address are strictly private and confidential. To Read our full Privacy Policy click here.
Shipping
For more information about shipping please click here.
As some methods of shipping require the goods to be signed for on delivery, please make sure there will be somebody in to sign for the goods.
Customs duties and taxes
You are responsible for the payment of any additional customs duties or taxes related to the shipping of your goods.
Business Information
Growlees
Unit 4/26 Somerset St
Mosman
NSW, 2088
AUSTRALIA
ABN: 27147650721
Email: caroline@growlees.com
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of NSW, Australia.