FAQs

What are Growlees?

Growlees are a fun addition to your dog's collar or lead; or to your own keyring or bag. They are not a substitute for ensuring your pup is wearing appropriate identification.

Where are Growlees made? 

Growlees are designed and made in England. 

What are Growlees made from?

Growlees are made from lightweight high impact acrylic. Growlees are not indestructible, if your dog is a chewer then Growlees may not be the right product for you. Keep away from puppy teeth!

How big are Growlees?

Growlees tags are 48mm x 20mm, excluding the spring ring.

Do you sell to wholesale?

Yes. We love to work with independent stores. Please contact us for more information.

When will my Growlees be dispatched?

We endeavour to dispatch all orders placed before 12pm GMT on the same day. For more information about shipping please click here.

I've made a mistake with my order, what can I do?

If you have ordered the wrong style or colour or just had a change of heart, please contact us as soon as possible so the changes can be made.

Orders are usually sent at 3pm each day (excluding weekends) so please bear this in mind when attempting to change your order.

How do I cancel my order?

If, for whatever reason, you decide that you want to cancel your order, please contact us as soon as possible. Orders are sent at 3pm GMT each day (excluding weekends) so please bear this in mind when attempting to change your order.

If your order has already been dispatched, we can accept a return or exchange, but postage and packaging costs will be at your expense.

Did my order go through?

If you are unsure whether your order went through or not, please check your email inbox and spam folder for our confirmation email. If you have created a Growlees account prior to ordering, your order will also show up there. 

If both of these fail, please contact us for further information.

How do I wear Growlees? 

To ensure maximum comfort of your pup, Growlees are best attached directly to the D-ring on your dog's collar or lead.