FAQs

What are Growlees collar charms?

Growlees are a fun addition to your dog's collar or lead; or to your own keyring or bag. They are not a substitute for ensuring your pup is wearing appropriate identification.

Where are Growlees collar charms made? 

Growlees are designed and made in England. 

What are Growlees collar charms made from?

Growlees are made from lightweight high impact acrylic with a nickel-plated spring ring. Growlees are not indestructible, if your dog is a chewer then Growlees may not be the right product for you. Keep away from puppy teeth!

How big are Growlees collar charms?

Growlees tags are 48mm x 20mm, excluding the spring ring.

Do you sell to wholesale?

Yes. We love to work with independent stores. Please contact us for more information.

When will my Growlees collar charms be dispatched?

We endeavour to dispatch all orders placed before 12pm GMT on the same day. For more information about shipping please click here.

Design-your-own Growlees collar charms are dispatched within 5 weeks.

I've made a mistake with my order, what can I do?

If you have ordered the wrong style or colour or just had a change of heart, please contact us as soon as possible so the changes can be made.

Orders are usually sent at 3pm each day (excluding weekends) so please bear this in mind when attempting to change your order.

How do I cancel my order?

If, for whatever reason, you decide that you want to cancel your order, please contact us as soon as possible. Orders are sent at 3pm GMT each day (excluding weekends) so please bear this in mind when attempting to change your order.

If your order has already been dispatched, we can accept a return or exchange, but postage and packaging costs will be at your expense.

Did my order go through?

If you are unsure whether your order went through or not, please check your email inbox and spam folder for our confirmation email. If you have created a Growlees account prior to ordering, your order will also show up there. 

If both of these fail, please contact us for further information.

How do I wear Growlees collar charms? 

To ensure maximum comfort of your pup, Growlees are best attached directly to the D-ring on your dog's collar or lead.

Where are your t-shirts made?

Our t-shirts are designed and printed in the UK. They are made in India by Continental Clothing who are a member of the Fair Wear Foundation.

What are Growlees t-shirts made from?

Our t-shirts are made from 100% combed organic cotton.

Who are the Fair Wear Foundation?

The Fair Wear Foundation (is a European multi-stakeholder initiative working to improve workplace conditions in the garment and textile industry. Governed by labor unions, NGOs and business associations, FWF verifies that its member companies implement the Fair Wear Foundation's Code of Labour Practices in their supply chains.

What is the environmental impact of your t-shirts?

Our t-shirts are Earth Positive meaning they are manufactured solely using green and renewable energy.

When will my Growlees t-shirt be dispatched?

Growlees t-shirts are made-to-order so please allow 5 working days for manufacture before dispatch.

Why have I received my Growlees collar charm and not my Growlees t-shirt?

Growlees t-shirts are made-to-order so are dispatched direct from the manufacturer. Production of our t-shirts usually takes 5 working days. Our collar charms (with the exception of design-your-own collar charms) are sent by us so we will dispatch within 1-2 days.