Where do Growlees collar charms ship from?
Our collar charms ship from Australia.
I've made a mistake with my order, what can I do?
If you have ordered the wrong style or colour or just had a change of heart, please contact us as soon as possible so the changes can be made.
Orders are usually sent at 3pm each day (excluding weekends) so please bear this in mind when attempting to change your order.
How do I cancel my order?
If, for whatever reason, you decide that you want to cancel your order, please contact us as soon as possible. Orders are sent at 3pm GMT each day (excluding weekends) so please bear this in mind when attempting to change your order.
If your order has already been dispatched, we can accept a return or exchange, but postage and packaging costs will be at your expense.
Did my order go through?
If you are unsure whether your order went through or not, please check your email inbox and spam folder for our confirmation email. If you have created a Growlees account prior to ordering, your order will also show up there.
If both of these fail, please contact us for further information.
How do I wear Growlees collar charms?
To ensure maximum comfort of your pup, Growlees are best attached directly to the D-ring on your dog's collar or lead.
To make them last longer keep them separate from metal tags.