FAQs

What are Growlees collar charms?

Growlees are fun, personality-packed charms for your dog’s collar, lead—or even your own bag or keyring! But remember, they’re just for flair, not a replacement for ID tags.

Where are Growlees made?

Proudly designed and made in Australia.

What are they made from?

Our charms are crafted from lightweight, high-impact recyclable acrylic with a nickel-plated split ring.

🚨 Not chew-proof! If your pup loves to gnaw, Growlees may not be the best fit—keep them away from puppy teeth!

How big are they?

Each charm measures 48mm x 20mm (excluding the split ring).

When will my order be dispatched?

We aim to dispatch all orders within 7 days of purchase. Shipping details here.

Where do you ship from?

All orders ship from Australia.

Can I change my order?

If you’ve made a mistake, contact us ASAP! Orders are usually dispatched within 48 hours AEST (weekdays). Once shipped, changes aren’t possible.

How do I know if my order went through?

Check your inbox (or spam folder) for a confirmation email. If you have an account, your order should also show up there. Still unsure? Contact us.

How should I attach my Growlees charm?

For maximum comfort, clip it to your dog’s D-ring on their collar or lead. Want it to last longer? Keep it separate from metal tags.

Got more questions? Drop us a line!