Shipping

All of our collar charms are handmade in Australia and hand-packed to meet your order. We endeavour to dispatch all collar charms placed before 12pm EST within 2 days. At checkout you will be presented with these shipping options:

AUSTRALIA

Australia Post Regular Mail 

Please note this is not a tracked service. We cannot be held responsible for items lost in the post. To guarantee the safe arrival of your collar charms we recommend you select the Express Post service at checkout.

Delivery is anticipated within 2-6 business days. Please note some delays can be expected due to the COVID-19 pandemic.

Free Delivery

We offer free shipping via Australia Post Regular Mail for all Australian domestic orders. 

Australia Post Express Post

To guarantee the safe and speedy arrival of your collar charms we recommend you use Express Post. This service aims to deliver the next working day (to addresses that fall within the Australia Post Express Post Network) although this is not guaranteed. Please note some delays can be expected due to the COVID-19 pandemic.

 

REST OF WORLD

We aim to deliver to international destinations within fourteen working days. For deliveries outside Australia, we offer the following shipping options:

Australia Post International Tracked & Signed

This is a secure delivery service that requires a signature on delivery. We recommend this service to guarantee the safe arrival of your Growlees.

Australia Post International Economy 

Please note this is not a tracked service. We cannot be held responsible for items lost in the post. If you require a tracking number we recommend you select the International Tracked & Signed service at checkout. Please note that Australia Post has suspended this service due to the COVID-19 pandemic.